1. Delivery Policy
Cellspare.com provide free* prepaid shipping 180 countries
Just because shipping is free doesn't mean it should take a long time. Cellspare.com understands that getting your items quickly is important to you, so we make every effort to process your order quickly. We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website.
Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.
2. Return postage
We do not afford the return shipment postage of packages charges.
3. Missing item or get wrong item
When you (buyer) get the package, if you find there are some items missing from your order or we sent you incorrect items, please keep all the items in original condition and also keep the packing stuff, weigh all the items together with packing, then take some photos of them and send us the photos by email. Please contact us within 7 days after receipt of package. We will investigate the case when we get your email. If the case is true, we will send you the missing item or the correct item (sometimes you may be requested to return the incorrect item). not approve refund in wrong items order.
After receiving the incorrect product, please kindly provide us with proofs as below:
- The photos or video of the incorrect item
- The photos, video or screen shot showing the malfunction of the defective item
4. Get damaged items, DOA (dead on arrival)
When you (buyer) get the package, if you find the item is damaged (cracked) in appearance, immediately contact the carrier and us. If the item does not work (DOA), And not trying to modified parts and remove lamination guard. please take photos of the item including package and send us the photos by email,
- Warranty does not cover any damages or losses caused by postal or shipping services (courier company). We recommend you carefully to check the package contents according to packing list in front of postal service or shipping company representative.
In this case, please kindly provide us with proofs as below:
- The photos of original Cellspare.com package with front and back sides
- The photos or video of the defective item
- The photos, video or screenshot showing the malfunction of the defective item
5.Return Unsatisfied Products
If you are not happy for any reason with your purchase, then just return it within 3 days of receipt for a refund or an exchange. If the return is not a result of our error, customers will be required to cover shipping cost both ways. And please make sure the items you send back to us is in the original packaging, and the merchandise is in the same condition. cellspare’s have full right to take decision about refund.
6. Estimated delivery time for out of india customer.
1. Normally a product is delivered in 10 - 30 working days for out of India location.
2. If customer agreed to pay additional 35.usd shipping charges so we can deliver In 10 working days,
7. Estimated delivery time for india.
Normally a product is delivered in 3 - 10 working days
As soon as we ship a item you will get a mail with the courier company name and the tracking number for the same. You can track your product online on the respective courier company’s website. You can always contact us if you find a delay in the delivery of an item our customer care executive will help you regarding the same.
Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on ( +91-79-2550-7147 )
Please do note that we ship all orders through Bluedart, FedEx, DTDC, Aramex, Professional and Overnight courier Service. In case of no service we dispatch your orders via speed post which is also tractable.
8. Warranty Days Calculation
Warranty days calculation from delivery date. so please keep on your mind before purchase
